ENTERPRISE AI AGENTS

Design and build useful enterprise AI agents with Zai Node.

Fully customisable enterprise-grade, functional AI agents, all with enterprise privacy, security and full ownership of your data. Deployable anywhere. Workplace AI agents that work.

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Why Zai Node for effective enterprise AI agents?

1. Deep context

Useful enterprise AI agents need access to everything, from structured systems (databases, ERPs) and unstructured content (like documents, chat forums, tickets).

2. Multi-system integration

Most work is in multiple tools. AI agents should be able to move between, reading a doc in OneDrive or G-Drive, logging a task in Jira, pulling a customer record from the CRM, and actioning in ServiceNow.

3. Autonomous reasoning

Strong agents don’t just follow steps. They reason through problems, choose actions and dynamically adapt to different scenarios. The agent figures out the best way to respond by spotting patterns and weighing up context.

4. Security and governance

Enterprise agents must operate with guardrails. E.g. honoring permissions, encrypting data, full audit logs, and ensuring compliance. Every action taken and data processed by an agent must be explainable and traceable.

5. Human oversight

The best AI agents need human input. Whether it's approving actions, providing feedback or interpreting results, humans are integral, especially if there’s sensitive data or complex decision-making.

Our approach to AI agent development

  • 1. Discovery

    Review use case goals, current process, any current algorithm, current state, and overarching AI Strategy. We recommend each function start with a highly used process that’s human bound and resource intense.

  • 2. Data prep

    Locating, ingesting, curating, cleaning, conditioning, refining and optimising your data for agent training and analysis.

  • 3. Model selection & training

    Choose from underlying models depending on workflow, processes, dataset, risk policies, key requirements, budget etc. Pre-train agent.

  • 4. Optional proof of concept (POC)

    Early-stage agent to test and validate idea. Ideal for de-risking ongoing development resources and assessing ROI.

  • 5. Agent optimisation

    Agent fine-tuning, testing, preferences, reinforced learning.

  • 6. Assessment, testing

    Test and evaluate AI agent against KPIs, detect abnormalities and drifting.

  • 7. Your own enterprise, custom AI agent

    Fully operational functional AI agent which is fully logged, reviewed and continuously learning.

Enterprise AI agents made by Zai Node

  • Call centre agent for NBN parts ordering & fulfillment

    Before

    NBN field technicians place >250 calls per day from all over Australia to third party logistics provider. Third party takes call, receives parts order and delivery address. Remote locations and many accents cause connectivity and interpretation challenges.

    With Zai Node’s AI agent

    Voice to text and voice to voice AI agent which now fully automates process. <5% of orders now require human intervention.

  • Commodities trading AI agent

    Before

    Traders used fragmented data to make trading decisions … personal and company models, chat forums and mixed public/private datasets. Data could be missed or wrong resulting in bad trades.

    Now with Zai Node’s agent

    A centralised data lake auto pipes real time and historical data. Our agent uses a VLM and LLM to extract data from unstructured sources. The agent has created a “single source of truth” and makes probability recommendations and detects anomalies.

  • Workplace safety and security AI agent

    Before

    Injuries to people and property are a key risk of using forklifts and other loading equipment. Theft was also an issue for this warehousing client. 24/7 CCTV vision is available, as is vision from the on-board forklift cameras. However, it isn’t feasible to have humans reviewing footage 24/7.

    With Zai Node’s safety and security AI agent

    Zai Node developed an agent based on a vision model which consumed and processed all video content and notified staff immediately if there is a risk of injury to person or property (distance to danger), and if property is moved other than planned or allowed. This included training the agent which tyres were in use versus being moved for a client order vs theft.

  • IT Help Desk agent

    Before

    Sole IT help desk operator with partial outsourced MSP handing 30-50 tickets per day. Client used Slack, email and phone to lodge requests, and managed them through ServiceNow.

    With Zai Node’s IT Help Desk agent

    Agent developed to follow human playbook and FAQs, pulling answers from internal knowledge base, and routing tickets based on urgency, department and historical patterns. The agent also detected recurring issues and recommended long-term fixes. The agent reduced ticket volume, sped up resolution times, and let support staff focus on more strategic work.

  • HR and employee experience agent

    Before

    Organisation onboarding around 5 new employees per week and offboarding 2 per month. 50+ FAQs to HR team each week re HR policies, benefits and forms.

    With Zai Node’s HR agent

    Created an AI agent to streamline HR operations and deliver a more consistent employee experience, including: automated onboarding and offboarding, instant access to HR policies, forms, and benefit information, managing leave requests and approvals, and tailoring comms and resources to each employee’s role and location.

  • Finance and accounting AI agent

    Before

    Finance team at listed company took two weeks to complete month end, consuming around 100 labour hours. KPI was one week turnaround time. Used combination of systems including Dynamics and Fathom.

    With Zai Node’s Finance agent

    The AI agent developed within Dynamics has helped automate invoice processing, expense approvals, vendor payments, forecasting, cashflows and budgeting.

  • Vehicle AI edge device

    Before

    Motor vehicles generate enormous amounts of data. Test vehicles process data from the engine as well as from every human interaction with the vehicle. This volume of data is difficult to process on-board and in real time.

    With Zai Node’s automotive AI agent edge device

    With two German automotive manufacturers, Zai Node has developed an AI edge device in vehicle and offline. It can process real time data immediately detecting anomalies, failures and specified performance deviations. There is also enhanced privacy by processing sensitive data directly on the device.

  • Sales CRM agent

    Before

    All modern CRMs have AI features built in. However, sales people are often optimistic about their results, meaning the CRM is inaccurate and not updated. Our client’s CEO was frustrated by the missed targets and unexpected results.

    Sales agent by Zai Node

    We designed an agent which connects between the CRM and company wide email (Outlook) and chat applications (Teams). It automatically pipes communications and extracts key data from client sales comms, cross checking it against the CRM data and highlighting inconsistencies and red flags for the CXO, CFO and CEO.

    The agent also helps update the CRM with call notes and opportunity changes. It allows authorised staff to query trends, misses and opportunities.

  • Marketing approval agent

    Before

    Creative draft content and then reviewed by Marketing Managers, Brand Managers and Legal. There is scattered feedback and multiple rounds of rework causing missed deadlines and high costs.

    After Zai Node Marketing AI agent

    Zai Node developed an autonomous AI agent that proactively monitors content during creation. Using vision models and NLP to instantly verify images and copy. Only assets that meet high thresholds and high risk reach human sign-off.

build your own Ai agent

Your private, custom AI agents

  • Your workplace AI agents

    Obtain the productivity and competitive advantage of AI with your own custom AI agents, using trained AI models and your data and systems.

  • Any database, any system, any model

    Our AI agents are developed to integrate with and run from your existing ERP systems and cloud providers.

  • Scalable results, better ROI

    Zai Node helps you scale AI while reducing cost. Connect models, agents, datasets and workflows under one lineage system. Our transparent pricing means you pay fixed rates.

  • Portability options

    Deploy seamlessly across cloud and/or on-prem; dedicated environments for security, compliance, or performance; or self-hosted for full control over infra and data residency.

    Package and move trained assets across systems with ease.

  • Fully transparent

    All inputs, outputs and decisions are recorded, only visible by the client. Your data stays within your perimeter and is never shared or exposed.

    Maintain full transparency across datasets, models and experiments.

Your AI agents deployable anywhere

Deploy your AI agents anywhere and maintain complete control over your AI while leveraging production-ready infrastructure, optimised inference engine, networking, security controls and automated deployment.

Self-hosted

Deploy on your cloud, edge device or on-premises. Self-hosted deployments offer more advanced levels of customisation and control. Your data stays within your walls.

Zai Node Cloud

Get started with AI agents hosted on Zai Node’s infrastructure and build your own applications and services with our APIs. Our servers are hosted in Australia and Germany.

Cloud providers

Access the AI agents via your preferred cloud provider (GCP, AWS, Azure, SAP, IBM, Snowflake, NVIDIA, Oracle) using your cloud credits.

ZAI NODE’S AI-NATIVE PLATFORM

A modular, sovereign foundation

Our tech is built upon a flexible and customisable AI-native platform. Instead of providing a rigid, one-size-fits-all product, we build modular AI components that can be combined and customised to create fit-for-purpose workflows for your unique needs. Zai Node’s one-click deploy system allows workflows to be deployed extremely efficiently with our standard production configuration.

Modular by design

AI capability built for one purpose, such as a "customer service AI agent”, can be reused across multiple service categories. This creates significant efficiencies of scale; as clients develop solutions for more use cases, the time and cost to deploy new capabilities decrease.

Sovereign and secure

Our AI apps are deployed in country, ensuring data sovereignty and privacy compliance. This local hosting also provides greater opportunities for customisation and improves carbon efficiency compared to relying on overseas DCs or local hyperscalers’ cloud.

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